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They even know
fido
by Virginia Business Staff
May 2003
At
Burke & Herbert Bank & Trust in Old Town Alexandria,
tellers know not only their customers by name, but the
monikers of their dogs. Service is so personal at Virginia’s
oldest hometown bank that Fido is welcome to tag along.
“We offer lollipops and dog biscuits at all our
branches,” says E. Hunt Burke, president and COO,
and a fifth-generation member of the bank’s founding
family.
Focusing
on customers and their needs has been the bank’s
key mission since opening in 1852. While other community
banks have failed or been swallowed up by mergers or
acquisitions, Burke & Herbert bucks the trend by
staying put and prospering in the Old Dominion. Since
1997, its assets have grown by more than 40 percent,
from $621 million dollars to more than $1 billion. The
bank increased its branches in Northern Virginia from
12 to 15 and grew its work force from 233 to 308. Non-profit
magazine Washington Consumer Checkbook rates it No.
1 for customer service.
Virginia
Business - May 2003
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