I mean, like, well, it was AWESOMELY awesome. Craig Winn was the great
genius of e-tailing. No, he was more than that, a revolutionary, no, a visionary greater
than Thomas Jefferson or George Washington. And we all were, just AWESOMELY brilliant and
we were going to be really, really rich, too! Craig was going to be governor of Virginia
and then president of the United States!
Apologies, dear readers. I made this paragraph up. But it captures the frothy
writing style of J. David Kuo in his intriguing yet annoying new book
"dot.bomb." For less than a year, Kuo headed public relations for Value America,
Winns Internet-based retailer based in Charlottesville. His insiders account
describes the disaster that befell this poster child of 1990s dot-com frenzy the
arrogance of Winn and his sycophants, the illogic of their business plans and the
obnoxious materialism of the youthful, overnight millionaires whose trappings included
$1,000-a-night hookers, private jets, Tuscan getaways and show-off cars.
The son of a middle-class salesman, Winn arrived in Charlottesville in 1996 from
California brimming with ideas of "converging" retail and the fast-growing
Internet. Never mind that his last business, a lamp outlet, had failed miserably. He
claimed that by using the Net for inventory-less shopping, Value America would truly
revolutionize retail. Customers would need only log onto Value Americas home page
and let their fingers do the shopping. The goods would arrive painlessly at their doors.
Winns brazen sales pitches caught the dot-com wave at just the right moment.
During an initial public offering in April 1999, Value Americas stock opened at $23
per share and popped up to $63 before tumbling irrecoverably. Thats about the time
Kuo, a young Republican fund-raiser and ex-CIA employee (or so Kuo claims), came on board.
According to Kuos breathless and gossipy account, Winns corporate culture
was a series of college-style all-nighters, constant chaos and revival-style speeches.
Such tremendous energy boosted Winns personal wealth to more than $300 million, at
least on paper. He built himself an estate called "Winndom" on 125-acres near
Charlottesville and installed seven miles of new stone fences the perfect
"old" setting for a nouveau riche exec. Value America bought a top-of-the-line
corporate jet to impress stock analysts and zip key staffers to quick vacations.
Deeply religious, Winn caught the eyes of other evangelists, notably the Rev. Jerry
Falwell, who acted as a rainmaker and offered his Lynchburg television studio to make ads.
The controversial preacher was just one of a series of Winns curious contacts.
Although some on Wall Street shunned him as a charlatan, his circle of advisers included
such celebrities as Henry Kissinger, Federal Express founder Fred Smith and Reagan
national security advisor Robert (Bud) McFarlane.
Kuo reveals that Winn was so impressed with himself that he talked to LeClair Ryan, the
hot, high-tech law firm in Richmond, about running for governor then for U.S. president.
Winn displayed his delusion of self-importance when he said at a political strategy
session: "This is all about public service. I mean, for me, moving to the Virginia
governors mansion or even to 1600 Pennsylvania Avenue means moving to a worse house
in a worse neighborhood."
Winns political ambitions proved as fleeting as his paper fortune, however. Value
America was a house of cards. Winn couldnt decide whether to concentrate on selling
low-end products directly to consumers or break into the potentially lucrative business of
government Web buying. He was constantly ginning up co-branding schemes with such big
names as FedEx and Citibank and then announcing them before they jelled. His
capriciousness led to a corporate coup that ousted a mature CEO who might have saved the
company.
Despite the glowing press (including, sadly, a glowing cover story from this magazine),
analysts knew the truth. In a May 1999 report, Goldman Sachs rated Value America as the
least likely of e-tailers to survive. Why? Successful ones such as Amazon.com made money
selling high margin products such as books and CDs over the Net. Value America sold low
margin personal computers. The companys gross margins, Kuo writes, were an anemic 1
percent so low that Goldman Sachs calculated that Value America would have to
increase its revenues 150 times to turn a profit. Other serious problems included
excessive marketing expenses and poor service. Kuo notes it took him months to get
delivery of a fancy gas grill. The board canned Winn in December 1999, but not soon enough
to save the company from dissolution.
Kuos naivete gets on your nerves, and he makes sloppy mistakes, such as misnaming
Charlottesville billionaire John W. Kluge as "Paul" Kluge. Even so, his book
captures the inane atmosphere of the Internet era. It pours cold water on the eras
great axioms, such as the one that profits dont matter.